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Parents screamed their children’s names. Children cried for their parents. In the pitch black, people reached out blindly, grasping hands, arms, clothing—anything human. Some were pinned by collapsed metal and seats, unable to move. Others crawled through broken glass, cutting themselves as they searched for exits or familiar voices.
Emergency services were dispatched almost immediately, but reaching the wreckage was challenging. The crash site was remote, with narrow access roads. When firefighters and paramedics arrived, they were met with a scene of devastation so overwhelming that even experienced responders were shaken. Carriages were scattered, some crushed to such an extent that getting inside seemed impossible.
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